President directs FIO to ensure prompt relief to aggrieved policy holders

ISLAMABAD: President Asif Ali Zardari has directed the Federal Insurance Ombudsman (FIO) to provide speedy and cost-free justice to aggrieved insurance policyholders against the maladministration of insurance companies.

President Asif Ali Zardari expressed these views while talking to the newly-appointed Federal Insurance Ombudsman (FIO) Mumtaz Ali Shah, who called on him, at Aiwan-e-Sadr on Thursday.

Earlier, President Asif Ali Zardari administered the oath of office to Mumtaz Ali Shah as the Federal Insurance Ombudsman (FIO), during an oath-taking ceremony, held at Aiwan-e-Sadr, on Thursday.

Mumtaz Ali Shah is a retired Pakistan Administrative Service (PAS) officer and previously served in various positions throughout his career and retired from PAS in March 2022 as Sindh Chief Secretary.

During the meeting, President Zardari said that FIO needed to enhance its outreach and ensure quick disposal of complaints so that a maximum number of citizens could be provided monetary relief.

The president highlighted the need to create awareness about the role of FIO in providing justice to aggrieved policyholders in the settlement of insurance claims. He also advised the FIO to use modern technology and ICT tools to increase the disposal of complaints.