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Bank users get Rs1bn relief in nine months

Our Correspondent
Wednesday, Oct 16, 2024

­KARACHI: The Banking Mohtasib provided a monetary relief of Rs1.064 billion to banking customers during the first nine months of 2024, a statement said on Tuesday.

During this period 18,836 complaints were disposed of.From January 1 to September 30, the Banking Mohtasib Office received 21,904 new complaints, including 5,277 from the Prime Minister’s portal. During the same period of the last calendar year, monetary relief amounting to Rs972.33 million was provided by disposing of 18,431 complaints.

With an aim of protecting people from fraudulent activities which are rampant nowadays, the Banking Mohtasib Pakistan, Sirajuddin Aziz, has emphasised upon banking customers not to disclose their personal and financial credentials to any third person as well as not to click any link on their cell phone unless the same is from a reliable and authentic source.

Further, on receipt of suspicious calls, they should immediately approach the nearest branch of their bank or contact the helpline of the bank and also report the matter and phone numbers, etc to the cybercrime wing of the FIA, he added.